How Can We Help You?

To register as a seller, click on the "Start Selling" button on our homepage or navigate to the registration page. You'll need to provide company information including business registration details, contact information, product categories you specialize in, and relevant documentation. Our team will review your application and verify your credentials. Once approved, you'll gain access to buyer requests and can start submitting quotations. The verification process typically takes 2-3 business days.

We accept various secure payment methods including bank wire transfers, credit cards (Visa, MasterCard, American Express), and PayPal for certain transactions. All payment processing is handled through our trusted payment partners with industry-standard encryption and security measures. Payment terms are negotiated between buyers and sellers, and our platform supports multiple currencies with real-time exchange rate conversion. For large transactions, we also offer escrow services for added security.

Shipping times vary significantly depending on the product location, destination, shipping method, and customs clearance requirements. Typically, domestic shipping within the same country takes 3-7 business days, while international shipping can take 7-21 business days or more depending on the destination. Express shipping options are available for urgent orders. Our platform provides real-time tracking information, and sellers are required to provide accurate delivery estimates in their quotations. Customs clearance can add additional time for international shipments.

Our return policy allows returns within 30 days of delivery for most items, provided they are in their original condition, unopened packaging, and with all original documentation. Custom-made or specially ordered items may have different return terms as specified in the quotation. Refunds are processed within 5-10 business days after we receive and inspect the returned items. Some restrictions apply for certain product categories such as perishable items, software licenses, or items that cannot be resold. Buyers should review return terms before completing purchases, as they may vary by seller.

After submitting a purchase request, our admin team reviews it for completeness and routes it to relevant sellers based on product categories and capabilities. Verified sellers receive notifications and can submit quotations with pricing, delivery terms, payment conditions, and technical specifications. Our platform consolidates multiple quotations, applies transparent margins, and presents a comprehensive comparison to buyers. Buyers can review all quotations, compare options, and make informed decisions. The entire process is designed to be transparent and efficient, typically taking 3-7 business days from request to final estimate.

Absolutely. We take data security and privacy very seriously. All business information, transaction data, and communications are protected with enterprise-grade encryption (SSL/TLS). We comply with international data protection regulations and never share your information with third parties without consent. Our platform uses secure authentication methods, and we regularly conduct security audits. User accounts are protected with strong password requirements and optional two-factor authentication. We also have strict access controls ensuring only authorized personnel can view sensitive information.